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12 Things to Know Before Checking in at Soluna Mui Ne

Welcome to Soluna Beach Resort & Restaurant Mui Ne! To ensure a luxurious, safe, and complete vacation experience at one of the leading Mui Ne hotels, we have established a comprehensive system of regulations and policies. All information is presented transparently to help you enjoy your stay with peace of mind.

1. Flexible Check-in & Check-out Policy

  • Check-in Time: From 02:00 PM
  • Check-out Time: Before 12:00 PM (noon)

This international standard timeframe allows our team ample time to meticulously prepare the rooms for the next guests.

  • Surcharges for Early Check-in & Late Check-out:

2. Deposit and Cancellation Policy

A 50% deposit of the total room charge is required to secure your booking. The remaining balance is payable upon check-in at the reception desk.

  • Cancellation Policy (Regular Season)
  • Cancellation Policy (Public Holidays/Tết)
  • Change of Stay Dates:
    Date changes are free of charge if requested before the cancellation deadline. After this period, any changes will be treated as a cancellation.

3. Room Capacity and Extra Guest Policy

Each room type at Soluna Beach Resort is designed with a standard and a maximum capacity. For safety and service quality, we must decline service if the number of guests exceeds the maximum limit. If the number exceeds the standard capacity but not the maximum, a surcharge will apply:

  • Children (sharing bed)
  • Adults & Children over 10

4. Check-in and Security Procedures

  • Mandatory Identification: All guests must present a valid ID card/Passport upon check-in, as required by Vietnamese tourism law.
  • Visitor Policy: Visitors must register at the reception desk and are not permitted to stay overnight unless they are on the original booking list.
  • Quiet Hours: Quiet hours are observed from 10:00 PM to 07:00 AM. During this time, please minimize noise in hallways and public areas.

5. Detailed In-Room Regulations

  • Prohibited Actions
  • Responsibility for Resort Property
  • Pet Policy:
    Soluna Resort does not allow pets on the premises to ensure a quiet and safe environment for all guests.
  • Personal Belongings:
    Please store valuable items carefully or use the in-room safe. The resort is not responsible for any loss of property that is not deposited at the reception or secured in the safe.

6. Swimming Pool Regulations

  • Operating Hours: The pools are open from 07:00 AM to 10:00 PM daily. We have two pools with different depths
  • Pool Safety

7. Beach and Public Area Activities

  • Beach Safety:
    As a Mui Ne resort with a private beach, we ask guests to:
  • Drone and Photography Policy:
    The use of drones requires prior permission from the reception. Please respect the privacy of other guests when taking photos or videos.

8. Restaurant and Bar Services

  • Meal Service Hours
  • Reservations & Special Requests: Reservations are recommended, especially on weekends. Please inform us of any special dietary needs or allergies when ordering at our Mui Ne restaurant.
  • Private Dining with Ocean View: The resort offers a private dining area with a stunning ocean view, perfect for romantic dinners or family gatherings. (See restaurant menu and services).

9. Spa and Wellness Services

  • Booking and Timing
  • Spa Etiquette

10. Technology Utilities

  • Free Wi-Fi: High-speed Wi-Fi is available throughout the resort. Login details are provided at reception or in your room.

11. Complaint and Support Process

  • Special Services

12. Additional Services and Surcharges

  • Special Services

Booking Contact:

Soluna Beach Resort & Restaurant Mui Ne – The ideal retreat for your perfect vacation.