Privacy Policy of Soluna Resort Mui Ne

Welcome to Soluna Resort Mui Ne! We recognize that guest privacy and data security are of paramount importance. This privacy policy explains how we collect, use, and protect your personal information, providing you with absolute peace of mind during your stay with us.

1. Purpose of Information Collection

We collect guest personal information for the following specific purposes:

• Reservation & Service Processing: Confirming bookings, providing accommodation services, dining at Soluna Restaurant, and coordinating resort amenities.
• Customer Care: Answering inquiries, accommodating special requests, and supporting guests before, during, and after their stay.
• Personalizing Experiences: Recording preferences to elevate hospitality quality on subsequent visits.
• Sending Updates & Offers: Sharing launch offers, special events, and promotions with guest consent.
• Legal Compliance: Fulfilling mandatory temporary residence declarations as required by Vietnamese law.

2. Scope of Information Collected

Personal data collected may include:

• Full name, date of birth, gender, nationality, and Passport / National ID number.
• Contact details: Phone number, email address, residential address.
• Payment information: Payment transaction records and billing details.
• Stay preferences, dietary restrictions, and special requests (when provided).

3. Use of Information

Personal information is used solely within Soluna Beach Resort & Restaurant Mui Ne for the purposes outlined in Section 1. We strictly do not sell, share, or trade guest personal information to third parties for external commercial purposes.

4. Data Retention

Guest personal data is securely retained for as long as necessary to fulfill hospitality services or in accordance with legal and regulatory record-keeping obligations.

5. Authorized Access to Data

Guest personal information is only accessible by:

• Authorized staff members of Soluna Beach Resort & Restaurant to serve your hospitality needs.
• Certified online payment gateway partners (utilizing international security encryption).
• Competent government authorities upon official legal request under Vietnamese jurisdiction.

6. Guest Rights Regarding Personal Data

Guests have the right to:

• Review, update, or correct personal information by contacting us directly.
• Opt out of receiving marketing communications or promotional emails at any time.
• Request the deletion of personal records after completing all stay obligations and billing settlements.

7. Security Commitment

We employ advanced administrative and technological safeguards to protect guest personal information from unauthorized access, disclosure, alteration, or destruction.