Privacy Policy of Soluna Resort Mui Ne

Welcome to Soluna Resort Mui Ne! We understand that the privacy and security of your personal information are of the utmost importance. This policy explains how we collect, use, and protect your data, aiming to provide you with complete peace of mind when you experience the services at one of the leading Mui Ne hotels.

1. What Information We Collect
We may collect the following types of information:

Personal Information: Full name, email address, phone number, payment details, and passport/ID number upon booking.
Reservation Details: Check-in date, check-out date, room type, and any special requests.
Device & Browser Information: IP address, cookies, and device type when you visit our website.

2. How We Use Your Information
Your information will be used to:

Process and confirm bookings and payments.
Provide accommodation services and related amenities (e.g., spa, restaurant, tours).
Contact and support customers, and send promotional information.
Enhance your website experience and improve our service quality.

3. Information Security

Your personal information is protected by appropriate technical and administrative measures. 
We do not sell, trade, or share customer information with third parties, except with your consent or as required by law.

4. Information Sharing
We may share your information with:

Service Partners: (e.g., banks, payment gateways, IT service providers) to process transactions.
Legal Authorities: upon a valid legal request.

5.Your Rights
You have the right to:

Request access to, correction of, or deletion of your personal data.
Opt-out of receiving promotional/marketing emails.
Contact us for more details about our data processing practices.

6. Cookies
Our website uses cookies to improve the user experience. You can refuse or change your cookie settings in your browser.

7. Policy Updates
This Privacy Policy may be updated from time to time to comply with legal regulations and new services. Any changes will be announced on our website.